Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Samantha Solís

Samantha Solís

November 13, 2024

5  out of  5
rating by Samantha Solís
"I just purchased my very first vehicle!. I had a pleasure speaking to Daniela. She was very helpful and thorough through the process of registering my vehicle and applying for full coverage auto insurance. She went step by step in letting me know what is applied and what coverage I would be receiving. I truly recommend her!"
We responded:
"We’re thankful for your feedback! Daniela and all the team here love helping customers better understand their insurance coverage. It’s our pleasure to assist you with your insurance needs. "
Profile photo of Princesa Hernandez

Princesa Hernandez

October 23, 2024

5  out of  5
rating by Princesa Hernandez
"State Farm insurance is such a great company with great amazing customer service, I would love to give a huge thank you to Karla Cerna for being so helpful always, such a great insurance agent she is so professional and extremely helpful with absolutely everything that I need always, this agency is great customer service, will strongly recommend working with Karla thank you."
We responded:
"Thank you so much for the fabulous feedback about Karla, we LOVE her too. Exceeding customer expectations is our goal, and we really appreciate your business!"
Profile photo of Graciela Alvarez

Graciela Alvarez

October 4, 2024

1  out of  5
rating by Graciela Alvarez
"Hello, I was a client of this office for more than 10 years, my houses, my cars and my life insurance was all with you guys. at first their were other agents working there really welcoming and nice but after a while new agents came in like ellie the Lady that is now in jackies position and karla don't have any patience to treat clients I would ask karla something and she wouldn't Give me any answers and after she wouldn't answer my questions she would say "Anything else I can help you with?" with an attitude like if she was in a hurry and wouldn't answer the questions I would have about my policy and With Ellie when she was just a new agent there I asked her once if my discount for the house was in the system and she said "you don't qualify for that discount" and I asked her nicely if she could please check again because in my mind I thought it was already in the system for some time now. and I finally convinced her to ask Jackie and then Jackie told her that I do qualify but if I didn't insist Ellie to check again it would of ended off at I didn't qualify. around 2 weeks ago again I asked her if she could do a change in the policy and she told me the exact same thing without checking on the computer that she was unable to do the change and I told her can you please double check and she tells me " I know what im saying and I am unable to do that" again she is not nice and she doesn't have any patience I didn't want to tell you anything Carol because you would of offered to help me personally but you aren't there all the time to help me for a change and the agents that are their like Karla and Ellie won't answer my questions as a client/ costumer its like they are in a hurry. I never knew what their lunchtime was so I wouldn't have to go and it would be closed for a hour and come back one day I went at 1:30 pm thinking it was after lunchtime and it was closed I came back at 2 pm and it was also closed I left and came back at 2:30pm and it was finally open and I while I was there about my policy I made a comment saying I came like 3 times and it wasn't open and with a angry tone a agent said " we closed for lunch" I decided to switch agencies, I wanted to put this review out because to be honest this agency to me is not the same that it was before with the way they treat their clients."
We responded:
"Graciela, I really wish you would have just asked to speak with me about your experiences in my office. It's important to me that we make our customers feel valued and important so reading this having not spoken with you personally was disappointing. This is truly unfortunate, but I am always open to visit with."
Profile photo of Rachel Davis

Rachel Davis

September 15, 2024

5  out of  5
rating by Rachel Davis
"Lorena Saval! This is who you need to ask for, for all of your auto insurance needs! I was paying $600 for car insurance with Geico. I just figured that is how much insurance cost… No!! Lorena couldn’t believe that amount and told me, absolutely not, I got you! She cut that number by more than half, for multiple vehicles (full coverage) and home insurance! Anytime I had a question or needed something, I called her and she took care of it in less than 24hrs. I received a text that everything was done, that easy! I was use to calling 800 numbers, getting frustrated with automated lines, having to wait on hold. But more than anything, I feel safe with Lorena. I trust her. I know that she has my families best interest at heart when handling all of our insurance needs. That is a priceless feeling. I cannot recommend her enough! 💗 Thank you, Lorena!"
Profile photo of Norma Reyes

Norma Reyes

July 31, 2024

5  out of  5
rating by Norma Reyes
"Thank u Karla ur awesome. Thank u state farm for all your support. Never will yall get rid of me or well us. Fir giving me the best deals towards insurance. Never will u ever get rid of us. Hahha"
We responded:
"Thank you Norma, we agree, Karla is awesome and she loves writing auto and life insurance!"
Profile photo of Irvin Salome

Irvin Salome

July 31, 2024

5  out of  5
rating by Irvin Salome
"Karla is an excellent person, I would highly recommend her for her good work and manner of customer service, always providing the attention that as a customer we deserve and seek. Amazing service, impressed with how well she was able to provide information same day highly recommend."
We responded:
"Thank you Irvin, we agree, Karla is an excellent person who loves taking care of our customers!"
Profile photo of Samantha Torres

Samantha Torres

July 26, 2024

5  out of  5
rating by Samantha Torres
"After many bad experiences with other agencies we made the switch to State Farm insurance. We are forever grateful for Julia who helped me pick the right plan for me and my family. We are currently insured for our vehicles, our home and life insurance! Julia was very kind and efficient in helping me understand my policies compared to the competitors. This agency takes care of their customers and even checks in from time to time. I would highly recommend working with Julia she will help you out in anyway!"
We responded:
"Thank you Samantha, Julia loves taking care of our customers and so glad we could help you with your auto, home, and life insurance needs!"
Profile photo of Drew Langlow

Drew Langlow

July 11, 2024

5  out of  5
rating by Drew Langlow
"My agent at State Farm is Karla and she is amazing! Very informational and easy to deal with and she is always available if I ever need her!"
We responded:
"Thank you Drew, we agree that Karla is amazing, and she loves taking care of our customers!"
Profile photo of Andoni Saval

Andoni Saval

June 16, 2024

5  out of  5
rating by Andoni Saval
"Definitely the best option for insurance in Mount Vernon. Lorena was super helpful, not only on my car insurance quote but offered great info on other insurances as well. Making a somewhat tedious process super easy. 100% recommended."
We responded:
"Thank you Andoni, Lorena loves helping our customers really understand their insurance! "
Profile photo of Brent Kimball

Brent Kimball

June 13, 2024

5  out of  5
rating by Brent Kimball
"Unfortunately I had to make a claim on my auto policy as one of my vehicles was in an accident and ended up being a total loss. Fortunately I have State Farm Insurance and Carol Lawson as an agent! The necessary work was handled so professionally and efficiently! I am really grateful and impressed. In particular, Joanna Salinas, from the Carol Lawson Agency was amazing!"
We responded:
"Thank you Brent, Joanna loves making sure our customers are satisfied when they need us most - at claim time. We truly appreciate you!"
Profile photo of Sergio Tay

Sergio Tay

June 10, 2024

5  out of  5
rating by Sergio Tay
"I recently had the pleasure of being assisted by Lorena Saval, my insurance agent. Her service was exceptional. She went above and beyond by helping me on a Sunday, outside of her regular working hours. Lorena was incredibly kind, efficient, and resolved my issue quickly. If I could give her more than five stars, I absolutely would. Highly recommended"
We responded:
"Thank you Sergio, Lorena is exceptional and loves being able to help our customers even when it's outside of normal business hours!"
Profile photo of Malia Talo

Malia Talo

June 4, 2024

5  out of  5
rating by Malia Talo
"Daniela is amazing!! So helpful and kind."
We responded:
"Thank you Malia, we agree, Daniela is amazing! "
Profile photo of Liz Urena

Liz Urena

May 23, 2024

5  out of  5
rating by Liz Urena
"I recently had the pleasure of working with Karla for my insurance needs, and I couldn’t be happier with the experience. Karla was incredibly helpful, taking the time to thoroughly explain my policy and ensuring I understood all the details. She answered all my questions with patience and clarity. My fiancée also signed up for a life policy through her and was equally impressed with the service. We are both extremely satisfied and wouldn’t want to go anywhere else for our insurance needs. Highly recommend Karla for her exceptional service! Super helpful, friendly and great customer service!! Professional staff! If you need a quote, or are in need of insurance, I definitely recommended!!"
We responded:
"Thank you Liz, Karla loves being helpful and we are so glad we could bring your fiancee into the State Farm family with life insurance!"
Profile photo of Makena House

Makena House

May 15, 2024

5  out of  5
rating by Makena House
"I’ve used this agency for YEARS and I have never had any problems! Karla has always been quick to help me with any and all insurance questions. It’s so refreshing to get fast answers and have people who CARE! Highly recommend!"
We responded:
"Thank you Makena, Karla loves taking care of our customers!"
Profile photo of NANAS MEDINA

NANAS MEDINA

May 15, 2024

5  out of  5
rating by NANAS MEDINA
"I just had to hop on here and leave a review because I’ve had a wonder Time working with Daniela Peña she knows what’s she’s doing and I loved how she explained everything to me super Thoroughly and she’s awesome ! You don’t meet people as kind as her very often so I highly recommend!"
We responded:
"Thank you Nanas, Daniela love being able to help our customers really understand how insurance works!"
Profile photo of Cuauh Serrano

Cuauh Serrano

May 11, 2024

5  out of  5
rating by Cuauh Serrano
"After working with other insurance places this one was the best. I worked with Daniella, she was very kind, respectful, and clear with the way she explained everything. Would definitely recommend her and this place to others!"
Profile photo of Jalina P

Jalina P

May 11, 2024

5  out of  5
rating by Jalina P
"I had such a great experience with Daniela! Her customer service skills and kindness did not go unnoticed, I really appreciated it. She was very professional and made the process easy of finding the right insurance for me!"
Profile photo of Lesly Tapia

Lesly Tapia

May 9, 2024

5  out of  5
rating by Lesly Tapia
"Julia is a highly skilled and knowledgeable agent and a true professional. Working with her is amazing ! She makes everything so easy and helps you understand everything about your policy. I highly recommend this agency for any insurance needs!"
Profile photo of Sydney Inman

Sydney Inman

May 9, 2024

5  out of  5
rating by Sydney Inman
"Julia is the best!! I switched over to her as my rep & she always handles all my insurance needs. She’s super knowledgeable from years of working in insurance at State Farm ! Highly recommend her & the other women that work at the Lawson office"
Profile photo of Sugey Padilla

Sugey Padilla

May 9, 2024

5  out of  5
rating by Sugey Padilla
"I think this is a really good agency overall, they always seem to want to help & go through extra lengths for their clients. I’ve been working with Julia ! she’s a very hard worker and always reaches out if I need something or she follows up with me if I have any questions regarding policies! Would always recommend working with her if you’re looking into State Farm or this agency"
Profile photo of Yamilet Gomez

Yamilet Gomez

May 9, 2024

5  out of  5
rating by Yamilet Gomez
"Came in looking for great rates and lots of information. It was quick, easy and with no confusion. Julia was extremely helpful and professional. Could not have asked for a better insurance agent! Thanks to her, I got coverage at a lower price than what I got from my previous insurance agents. She can advise you in any insurance related coverage that you may need for your home, car or business. 10/10 would recommend to friends and family !"
Profile photo of Luis Rodarte

Luis Rodarte

May 9, 2024

5  out of  5
rating by Luis Rodarte
"Working with Julia has been an absolute pleasure! Her professionalism, expertise, and dedication to her clients are truly commendable. She took the time to listen to my concerns and thoroughly understand my insurance needs. She provided me with personalized guidance and solutions that exceeded my expectations. I highly recommend Julia to anyone seeking exceptional insurance services."
Profile photo of Zenyazeth Maya

Zenyazeth Maya

May 8, 2024

5  out of  5
rating by Zenyazeth Maya
"I had a great experience with this insurance agency, especially with Agent Daniela (:"
Profile photo of Fernanda

Fernanda

May 8, 2024

5  out of  5
rating by Fernanda
"daniela was very helpful and really nice :)"
Profile photo of Jessica Pacheco

Jessica Pacheco

May 8, 2024

5  out of  5
rating by Jessica Pacheco
"Daniela was very professional and efficient! Walked out with a very good quote for my automobile! She was super helpful and sweet and helped me actually understand all of the little things, will definitely be visiting her again! Thank you!"