State Farm® Insurance Agent Carol Lawson

"Hello, I was a client of this office for more than 10 years, my houses, my cars and my life insurance was all with you guys. at first their were other agents working there really welcoming and nice but after a while new agents came in like ellie the Lady that is now in jackies position and karla don't have any patience to treat clients I would ask karla something and she wouldn't Give me any answers and after she wouldn't answer my questions she would say "Anything else I can help you with?" with an attitude like if she was in a hurry and wouldn't answer the questions I would have about my policy and With Ellie when she was just a new agent there I asked her once if my discount for the house was in the system and she said "you don't qualify for that discount" and I asked her nicely if she could please check again because in my mind I thought it was already in the system for some time now. and I finally convinced her to ask Jackie and then Jackie told her that I do qualify but if I didn't insist Ellie to check again it would of ended off at I didn't qualify. around 2 weeks ago again I asked her if she could do a change in the policy and she told me the exact same thing without checking on the computer that she was unable to do the change and I told her can you please double check and she tells me " I know what im saying and I am unable to do that" again she is not nice and she doesn't have any patience I didn't want to tell you anything Carol because you would of offered to help me personally but you aren't there all the time to help me for a change and the agents that are their like Karla and Ellie won't answer my questions as a client/ costumer its like they are in a hurry. I never knew what their lunchtime was so I wouldn't have to go and it would be closed for a hour and come back one day I went at 1:30 pm thinking it was after lunchtime and it was closed I came back at 2 pm and it was also closed I left and came back at 2:30pm and it was finally open and I while I was there about my policy I made a comment saying I came like 3 times and it wasn't open and with a angry tone a agent said " we closed for lunch" I decided to switch agencies, I wanted to put this review out because to be honest this agency to me is not the same that it was before with the way they treat their clients."

"Lorena Saval! This is who you need to ask for, for all of your auto insurance needs! I was paying $600 for car insurance with Geico. I just figured that is how much insurance cost… No!! Lorena couldn’t believe that amount and told me, absolutely not, I got you! She cut that number by more than half, for multiple vehicles (full coverage) and home insurance! Anytime I had a question or needed something, I called her and she took care of it in less than 24hrs. I received a text that everything was done, that easy! I was use to calling 800 numbers, getting frustrated with automated lines, having to wait on hold. But more than anything, I feel safe with Lorena. I trust her. I know that she has my families best interest at heart when handling all of our insurance needs. That is a priceless feeling. I cannot recommend her enough! 💗 Thank you, Lorena!"

"Thank u Karla ur awesome. Thank u state farm for all your support. Never will yall get rid of me or well us. Fir giving me the best deals towards insurance. Never will u ever get rid of us. Hahha"

"Karla is an excellent person, I would highly recommend her for her good work and manner of customer service, always providing the attention that as a customer we deserve and seek. Amazing service, impressed with how well she was able to provide information same day highly recommend."

"After many bad experiences with other agencies we made the switch to State Farm insurance. We are forever grateful for Julia who helped me pick the right plan for me and my family. We are currently insured for our vehicles, our home and life insurance! Julia was very kind and efficient in helping me understand my policies compared to the competitors. This agency takes care of their customers and even checks in from time to time. I would highly recommend working with Julia she will help you out in anyway!"

"My agent at State Farm is Karla and she is amazing! Very informational and easy to deal with and she is always available if I ever need her!"

"Definitely the best option for insurance in Mount Vernon. Lorena was super helpful, not only on my car insurance quote but offered great info on other insurances as well. Making a somewhat tedious process super easy. 100% recommended."

"Unfortunately I had to make a claim on my auto policy as one of my vehicles was in an accident and ended up being a total loss. Fortunately I have State Farm Insurance and Carol Lawson as an agent! The necessary work was handled so professionally and efficiently! I am really grateful and impressed. In particular, Joanna Salinas, from the Carol Lawson Agency was amazing!"

"I recently had the pleasure of being assisted by Lorena Saval, my insurance agent. Her service was exceptional. She went above and beyond by helping me on a Sunday, outside of her regular working hours. Lorena was incredibly kind, efficient, and resolved my issue quickly. If I could give her more than five stars, I absolutely would. Highly recommended"

"Daniela is amazing!! So helpful and kind."

"I recently had the pleasure of working with Karla for my insurance needs, and I couldn’t be happier with the experience. Karla was incredibly helpful, taking the time to thoroughly explain my policy and ensuring I understood all the details. She answered all my questions with patience and clarity. My fiancée also signed up for a life policy through her and was equally impressed with the service. We are both extremely satisfied and wouldn’t want to go anywhere else for our insurance needs. Highly recommend Karla for her exceptional service! Super helpful, friendly and great customer service!! Professional staff! If you need a quote, or are in need of insurance, I definitely recommended!!"

"I’ve used this agency for YEARS and I have never had any problems! Karla has always been quick to help me with any and all insurance questions. It’s so refreshing to get fast answers and have people who CARE! Highly recommend!"

"I just had to hop on here and leave a review because I’ve had a wonder Time working with Daniela Peña she knows what’s she’s doing and I loved how she explained everything to me super Thoroughly and she’s awesome ! You don’t meet people as kind as her very often so I highly recommend!"

"After working with other insurance places this one was the best. I worked with Daniella, she was very kind, respectful, and clear with the way she explained everything. Would definitely recommend her and this place to others!"

"I had such a great experience with Daniela! Her customer service skills and kindness did not go unnoticed, I really appreciated it. She was very professional and made the process easy of finding the right insurance for me!"

"Julia is a highly skilled and knowledgeable agent and a true professional. Working with her is amazing ! She makes everything so easy and helps you understand everything about your policy. I highly recommend this agency for any insurance needs!"

"Julia is the best!! I switched over to her as my rep & she always handles all my insurance needs. She’s super knowledgeable from years of working in insurance at State Farm ! Highly recommend her & the other women that work at the Lawson office"

"I think this is a really good agency overall, they always seem to want to help & go through extra lengths for their clients. I’ve been working with Julia ! she’s a very hard worker and always reaches out if I need something or she follows up with me if I have any questions regarding policies! Would always recommend working with her if you’re looking into State Farm or this agency"

"Came in looking for great rates and lots of information. It was quick, easy and with no confusion. Julia was extremely helpful and professional. Could not have asked for a better insurance agent! Thanks to her, I got coverage at a lower price than what I got from my previous insurance agents. She can advise you in any insurance related coverage that you may need for your home, car or business. 10/10 would recommend to friends and family !"

"Working with Julia has been an absolute pleasure! Her professionalism, expertise, and dedication to her clients are truly commendable. She took the time to listen to my concerns and thoroughly understand my insurance needs. She provided me with personalized guidance and solutions that exceeded my expectations. I highly recommend Julia to anyone seeking exceptional insurance services."

"I had a great experience with this insurance agency, especially with Agent Daniela (:"

"daniela was very helpful and really nice :)"

"Daniela was very professional and efficient! Walked out with a very good quote for my automobile! She was super helpful and sweet and helped me actually understand all of the little things, will definitely be visiting her again! Thank you!"

"Carol has an AMAZING team of ladies working for her! I have never had a bad experience going into her office. Karla specifically has given outstanding customer service to my whole family. She has helped in so many ways including showing us the difference in all the policy’s so we could adequately choose the best policy for our needs. Carol Larson has the most professional, friendly, informative & ambitious team in the Valley. I would highly recommend this office, specially Karla for any life, auto, car or home insurance needs"

"State Farm provides excellent customer service! Every time I walk in, the staff is welcoming and ready to assist with a smile. Karla, in particular, is exceptionally helpful and kind. I recently obtained renters insurance and Karla made the process seamless. I highly recommend choosing this insurance provider!"